Frequently asked questions

What is meant by mobility impaired?

The scheme helps people who may struggle to leave their home unassisted or who are limited in this respect. This could be due to a variety of conditions that might for example affect movement, sight or balance, or could include those who have a chronic illness or dementia. It may be that the person has become generally frail due to advancing years.

What about if I or my relative live with family?

The scheme recognises that our support not only benefits couples, but those who may live with their extended families. Often families have work commitments and our support during the week can be reassuring. Also our scheme can be invaluable in providing a little respite for partners or families who may be caring for loved ones with certain conditions.

Does the scheme offer emergency call out?

Unfortunately no - we are a scheduled visit service. Of course if we discover an emergency situation during our visits or phone calls we will support the client and summon the appropriate assistance.

​Will I or my relative meet other people after joining?

Yes – the scheme organises regular outings and clients of the scheme have the chance to socialise with each other and this has led to many new friendships. We also produce monthly newsletters that encourage client interaction.

​If I or my relative joins, is there a set period commitment?

No – you can join or leave the scheme at any time.

​I, or my relative, live outside of these villages - what can I do?

Please go to ‘how to join’ and contact the scheme to tell us about your needs. We will contact you to see if we are able to help or advise in your particular circumstances.

I or my relative is a younger person – is it possible to join?

There is no age limit – we will consider helping any adult who is mobility impaired and who could at times feel socially isolated and in need of the kind of support we offer.

Do you provide personal care?

We do not for example wash or dress clients or cook for them etc, but we focus on social contact and other areas of practical support that promotes health and wellbeing.

Will I or my family be visited by the same person?

Yes – each client who joins the scheme is allocated their own warden who becomes their regular visitor and contact. The exception to this is when the regular warden is on holiday and another warden will visit for that period. However, wardens and clients are introduced beforehand, so any warden covering will usually already be known to the client.  Wardens are carefully selected for their caring skills, are fully trained and DBS checked - so clients and families can have peace of mind.

I or my relative only needs occasional help.

You can join as an associate member. This means that you can book warden support for a short period during the year – for example when your family are on holiday or you have a temporary need. For more information please contact us via ‘how to join’.

How much does it cost?

It works out at less than £6 per week which is payable monthly at £25 per calendar month. Couples pay just £29 per month.

What villages are covered by Melbourn Mobile Warden Scheme?

At present Melbourn and Meldreth are served by the scheme.

​How can I or my relative join the scheme?

Please contact us via the ‘how to join’ section.